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Been having this problem on and off, at times i can play the game and once i log out i might not be able to login again and has the error message that my username and password is wrong, i saved my Username n password so it cant be wrong (i login successfully this way an hour+ ago..) yet now i cant login. I changed nothing on my computer/firewall/router and i managed to login and played, so im quite mystified how i can login and played and yet cant login anymore an hour later..

anyone facing this kind of problem? any solutions? send few msg to support with no reply and no actions.
 

Did you give someone your login data? Someone ingame or in the forum or anywhere else?

Maybe to someone who claimed to be an Admin or from support?

nope, today was better.. i managed to online and played for few hours before a disconnection of my internet cause me to be kicked out of the game and now i cant login again with the same error message.

I had this problem: username and password is incorrect
I log off, I might not be able to log in again and has the error message that my username and password is incorrect, I registered my username or password. I have not changed anything on my computer .. I have not given my password to anyone ... plz need help 

Did you have an update of your firewall or anti-virus software? Very often, AChat is noticed as malware. You have to allow AChat access to web.

Email Support   that  happend to me one time

they take care of it  fast   .

Did you have an update of your firewall or anti-virus software? Very often, AChat is noticed as malware. You have to allow AChat access to web.

all is perfect i think im hacked !

I have exactly  same problem. ( cannot enter/ login impossible/did not forget nor loose pw)
Wrote 3 times to achat.
Nobody is answering. Is support not working in weekends?
Is there an alternative way to contact achat?
Appreciate your help. 

At first, one question.

You are a prime member or you a free user?

Second
Haw many Free user you have?

If you have no paid prem Member you can only make one free user at same time. If you hafe more relog will failed

If you are a paying prime user u kann have so many free user you want to.

I have three avatars .
i wrote 4 mails / 3 yesterday and 1 today.
2 avatars are working
1 I registered ( montly payment) and 2 are paid via A$ transfers.
I see that somebody used the account today. At least it moved in the list.
I can give you my other avatars and mail address if you want

in my view all premium and all with free A$
appreciate your support and assistance