« #3 : May 25, 2021, 02:05:07 PM »
Hi,
Achat clean out free user accounts on occasions after complaints about nuisance alts. You could have got caught up in one of these sweeps.
Also Inactive Free user accounts have a limited shelf life and are shut down on an automated system after a certain period of time.
If you have no joy with Achat Support, as Corina has suggested, you may have to make a new account.
I would advise to prevent it happening again, to either buy some A$ or ask a member to gift you to make your account premium.