AChat Forum
Support => Got any problems running AChat? => Topic started by: AngelicDream on January 20, 2012, 11:47:21 AM
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Recently I tried to cancel my subscription. And as it states to use CCBill to do so. I went there, however the only membership it listed for me was Redlight (which had long been canceled). There was no mention of Achat. So I have a ongoing membership to Achat, Achat says to go to CCBill to cancel, CCBill doesn't show I have premium. Yet Achat shows I have a ongoing premium. In short Achat itself needs to have its own way to cancel for its members.
I even wrote Achat Support at the following link : http://www.funnyadultgamesplay.com/support-form/
I was then told in a email :
Hi,
please send this request directly from the E-mail address, which was used to register with this user as premium member. Please send your request mail to achat.support@gmail.com
Regards,
AChat support
On Fri, Jan 20, 2012 at 11:28 AM, <webmaster@funnyadultgamesplay.com> wrote:
*** wrote:
Please cancel my subscription. It says its inactive on CCBill, then when I look at details its for redlight. And I want to make sure the subscription to Achat is canceled. Thanks. =)
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My overall question why is it if I contact support. That support tells me to contact someone else for support? And I am always weary of sending support requests to accounts like hotmail, yahoo, gmail. This one being gmail. I just .. want my subscription stopped. I wish support here was really support.
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Angelic, when you had subscrived the monthly prem, you had received a mail from CCBill whit a code to identify your payment. If you don't have it, you can't do nothing.
And if CCBill don't had send it, that mean two things:
- an error from CCBill
- you have a 3months or annual subscription.
I don't know other solution, sorry
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Its a failure on CCBills part .. As I have the number. Though it did not come up with Achat. My premium I signed up for is ongoing. I want to start paying for it as needed with in game money. I did send them the mail so just waiting =)