AChat Forum

Support => Got any problems running AChat? => Topic started by: xLilianax on December 09, 2014, 03:19:59 PM

Title: Connection problem from US/Canada
Post by: xLilianax on December 09, 2014, 03:19:59 PM

Hello,

My friend has a problem connecting today to AChat. The program doesn't work and the website isn't working.

We tried on her phone and the website just loads. (connecting with WIFI) so it can't be the internet? Anything we can do to fix this?

Tried clearing DNS, rebooting, rebooting router but nothing works :(

Any help would be great!

Thanks in advance,
Kinds regards,
Liliana

Title: Re: Connection problem from US/Canada
Post by: Lover on December 09, 2014, 03:52:17 PM

Hello xLilianax :)

Maybe he had an update of his anti-virus software or firewall?
As he has connection with phone, even using wifi, it must be his computer. Usually it's firewall or anti-virus. He shall stop both, then start AChat and if it works, switch on firewall first, try again... if it still works turn on anti-virus and check the settings.

Please let us know if it's working again. Have fun with your friend ;)

Title: Re: Connection problem from US/Canada
Post by: xLilianax on December 10, 2014, 11:03:36 AM

Hi,

Thanks for the tips! We have found the problem :) Luckly it's fixed now!

Regards,
Liliana

Title: Re: Connection problem from US/Canada
Post by: Lover on December 10, 2014, 04:44:57 PM

YAYYYYYY great :)

Thanks for telling us xLilianax, now have fun with your friend ;D