Hi Sandra, welcome to the forum.
I am sure everyone has had the same experience. Especially when you are multi chatting (since I am a guy i hope and pray only two will be chatting with me, max of my capacities
). There have been many request for a more user-friendly chat, so far it has not yet resulted in a change. Glad to see another one voicing herself. The more it's told, the higher chances are something will change... Keeping our hopes up and thanks for bringing the subject back to our attention..