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Resolved. New subscription and free gifts. Achat Fix. Free Gifts now enabled.

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 2, 2021 at 11:23 pm #170354
    osul
    Participant

    Hello all,

    I don’t know If this is the correct place to write about this but i Will try. I bought 10000A$ just to be ready to subscribe the 4 of june. I didn’t receive the present, or maybe i don’t know how to purchase it. could someone tell me something about the Way to have the present? I already wrote to achat team but i also try to get the information here. Thanks to all the people that will Give me an Answer 🙂

    Osul

    June 2, 2021 at 11:27 pm #170356
    Zuzannah
    Participant

    Hi Osul.

    I’m guessing you might be too early. Announcement states Premium will start 4th June. But, of course I’m only guessing.

    June 2, 2021 at 11:35 pm #170361
    Vaughan
    Moderator

    Yes, seems the gifts arn’t ready yet.
    I know of 3 others who have bought early and no gifts received.

    We will know more on Friday. You have done the right thing asking Achat’s Support.

    Perhaps you could let us know their reply here in this topic to advise other members in the same position?

    June 2, 2021 at 11:35 pm #170362
    JessiCapri
    Participant

    @osul I did the same thing. Bought the A$ to be ready. Didn’t get the gifts. Just hold off now on paying the subscription till Friday. I know someone who bought her A$ and paid her year long subscription today and did not get the gifts either.

    However, I am writing to support, as I suggest you do. They have records of when you purchased. They should be able to give you gifts even if you have to wait till Friday to get them.

    June 3, 2021 at 12:06 am #170376
    Zuzannah
    Participant

    So do we really have to buy A$ and then go to client and pay for Premium.

    If you look on the website and log in it says on the Home tab. Upgrade & Buy A$.

    Lets hope that you can buy Premium like we could before. But who knows. That system, to me anyway, was fine.

    June 3, 2021 at 7:29 am #170397
    osul
    Participant

    I will let you know all if i will descrive an answer. First time i write to the support so i don’t know if they answer and if yes If they are long to give you the answer.

    June 3, 2021 at 3:14 pm #170426
    osul
    Participant

    Hi,
    please have a little patience, the gift section on the web page will be added soon (we plan it during this week), and you will get the gifts then.
    (the gift comes with the purchase of premium membership days, which will be needed to play the game as usual, and not just for buying A$)
    Regards,
    AChat support

    This is what whey wrote to me

    June 3, 2021 at 9:50 pm #170457
    Vaughan
    Moderator

    Thanks Osul for letting us know and Welcome to the new forum.

    June 4, 2021 at 7:02 pm #170543
    quinouster
    Participant

    Also I clicked on prolong, fully expecting my premium membership but NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO.

    It started to count the days before the premium membership started! so I paid for 2 days for which there is no premium membership.

    Seriously, It is not rockect science to figure out how to do it properly. Perhaps a new development team is in order!

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