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Complaints Policy

COMPLAINTS POLICY AND PROCEDURE

Funnyadultgamesplay.com is committed to ensuring that any person or organisation using services provided by Funnyadultgamesplay.com or affected by its operations has the right to lodge a complaint and to have their concerns addressed in ways that ensure access and equity, fairness, accountability and transparency.

The organisation will provide a complaints management procedure that:

  • is simple and easy to use
  • is available to all members, clients and stakeholders via the Funnyadultgamesplay.com website.
  • ensures complaints are fairly assessed and responded to promptly
  • is procedurally fair and follows principles of natural justice
  • complies with legislative requirements.

OUR COMMITMENT

If you make a complaint to Funnyadultgamesplay.com you can expect that we will:

  • treat you with respect
  • tell you what to expect while your complaint is being looked into
  • carry out the complaint handling process in a fair and open way
  • provide reasons for decisions that are made
  • protect your privacy

WHAT CAN I MAKE A COMPLAINT ABOUT?

You can make a complaint to Funnyadultgamesplay.com about the delivery of Funnyadultgamesplay.com services. 

MAKING A COMPLAINT

A person wishing to make a complaint may do so in writing to:

  • the Funnyadultgamesplay.com’s staff via the Support Form on the URL https://www.funnyadultgamesplay.com/support/

The complaint will normally be dealt with by a Funnyadultgamesplay.com’s staff member.

PROCEDURE FOR COMPLAINTS MANAGEMENT

All complaints will be reviewed and resolved within seven business days.

RECORD KEEPING

A register of complaints will be kept by Funnyadultgamesplay.com. The register will record the following for each complaint:

  • Details of the complainant and the nature of the complaint
  • Date lodged 
  • Action taken
  • Date of resolution and reason for decision
  • Indication of complainant being notified of outcome
  • Complainant response and any further action

Copies of all correspondence and other materials received by Funnyadultgamesplay.com in connection with any complaints will be kept for 7 years.