Upgrade failed

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This topic has 12 replies, 4 voices, and was last updated 14 years, 10 months ago by Suriban.

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January 20, 2010 at 6:25 pm #4616
Suriban
Participant
I get a message when i tried to upgrade.

Upgrade failed!
If you experience problems,
please restart the program!

I thought it might be everyone but people seem to be talking about the upgrade here. I recently installed a new firewall, so I tried turning it off. I also tried running the updater as an administrator but still no luck.

Any thoughts? I'm using Vista if that's relevant.
January 20, 2010 at 6:28 pm #12847
Suriban
Participant
One more thing; it seems to download just fine but when it gets to extracting compressed files is when I get the error message…

I think this damn firewall is doing more harm than good.
January 20, 2010 at 9:34 pm #12848
tom
Participant
I don't think that is the firewall… could you please send us the file versionupgrade.log from upgrade_dir of AChat? Can you find the directory?
If yes, where is your AChat client installed to?
tom
January 20, 2010 at 10:12 pm #12849
Suriban
Participant
This is all it says in versionupgrade.log

Checking version and updating as needed…
Local release: 1
Server release: 1
Local version: 45
Version on the server: 46
Downloading upgrade_dir46.7z
Cannot open extract log for reading!!!
Could not collect decompressed files !!!

Do you still want me to send it? Should I post what it says in extract.log as well since it says it can't open it?
I'm pretty sure I left AChat install in the default location when I installed it and I've never had problems upgrading before.
In Vista it's in the ..AppDataLocalAChat folder
January 24, 2010 at 5:50 pm #12850
gingerteri
Participant
I get the same error message and i am running 64bit win XP
January 25, 2010 at 1:22 pm #12851
Suriban
Participant
This is so annoying. Now there has been an update again and I can't get it. There are threesomes now? 😮
Please tell me what I should do to fix this problem.
January 25, 2010 at 1:47 pm #12852
Nicoquin
Participant
did you try to uninstall, reinstall ?
January 25, 2010 at 3:59 pm #12853
tom
Participant
One possible reason can be, that you use another Windows user, than you have used when AChat was installed.
tom
January 25, 2010 at 8:21 pm #12854
Suriban
Participant
Thanks for the suggestions but as odd as it sounds, it was the firewall :-

Tried uninstalling/reinstalling AChat and still the same problem.

Disabling the firewall wasn’t doing anything so I gave up and completely uninstalled and now it’s working.

Updating fine now, and looking forward to trying some 3somes

;D
January 26, 2010 at 12:50 pm #12855
tom
Participant
Thank you for the info!

Just to understand it better: what have you completely uninstalled? Did you have separated firewall program? (Windows has its own built in firewall.)
I am asking because the upgrade program uses only simple download, so if you can browse and download the upgrade should actually work… (except the case I have mentioned)

tom
January 26, 2010 at 1:38 pm #12856
Suriban
Participant
It was a separate firewall called Sunbelt Personal Firewall
http://www.sunbeltsoftware.com/home-home-office/sunbelt-personal-firewall/

I didn't have the Windows firewall activated when I upgraded but I have had no problems with that previously.

Sunbelt is a very tricky firewall: Once I clicked the “go to shop” button in AChat and because it tried to open my browser the firewall thought it was an ad and blocked it. Then every time i tried to go to the shop, even manually typing the address or navigating through the site, it thought it was an ad and blocked it. I had to disable the firewall to shop too

I'm sure there was some way to stop it treating the updates as unwanted changes to a program and the shop as an ad but it was pissing me off in other ways too, so it's best for me to get a new firewall. I hope that answers your question.
January 26, 2010 at 5:57 pm #12857
tom
Participant
thank you very much for the info
it will help us to solve reported problems!
tom
January 26, 2010 at 6:29 pm #12858
Suriban
Participant
No problem, glad I can help

And it should be noted that this is really the first problem I've had with AChat since I started using it months ago. So thanks to the AChat staff
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