Just everyday crap, Bad Behaviour – just let loose

Indeed sinnnn, rule no 1 in marketing, sales, support etc.: customers are always more stupid than you think.

I used to have a job next to my graduate studies (hope that's the correct term) on a helpdesk for mobile phones. I once spoke to a customer who needed to enter a combination (probably for unlocking or transferring or something like that) that started with *11*. So I asked her – yes, it was a woman *sigh* – to press “star – eleven – star” etc. After that a long silence followed at the other end of the line, so I asked “Madam, are you still there?”. On which she replied “Yes dear, but I can't find the “eleven” on my phone”

Well if it is gripe time, then I can certainly vent. I live in what I call a “destination” location,  a place where folks from the city flock to for recreatio. Mind you most of them are nice people, but after a weekend like this the jerks that parade around like it's their privilege right to be drunk and obnoxious tires one. When I first moved here, I wasn't certain where to launch my boat, ended up asking a local for directions, which seemed fairly clear…”Head down the street and make aright at Woolworth's”

Seemed fairly simple, though a Woolworth (an old drug store chain) being around seemed odd,…well I drove,…and drove, until it I knew I had well past any possibility of the directions accuracy. Ended up backtracking and eventually found the launch site after an hour.

Five years later while driving thru town, one of the buildings was being renovated, the current facade had been removed , and low and hold there was the Woolworth sign beneath. , right at the corner to turn to the launch site. Ended up mentioning the fact to the fellow who had given me the directions, (we had since become friends) about it, he grinned and told me, that I had rubbed him wrong with the way I worded the question, and he gave me good directions, for a time period of 20 years in the past. Had to laugh at it.

Was talking to a friend at the market on the 4th, a fellow drives up in a tricked out Hummed towing a beautiful ski boat, yells at me for directions to the launch. Not ask,… yells at me interrupting my conversation. then pressed the issue again,…before I knew, the words were slipping through my mouth

“yeah, just follow the street down to Woolwroth's….”

In Germany it's not allowed to add a tip to the bill.

I like to tip if I feel well. A friendly service always will get a generously tip. But an uninterested, unfirendly service doesn't get anything. If I am not satisfied with the food I get, I also tell this (though this doesn't mean I don't tip the waiter/waitress).
Good luck, I almost get a good service and good food.

I am talking about the standard question after you finished: “Was it good? Are you satisfied?” I know many people, saying “Oh yes!!!!!” then go out, saying “it was bad.” And it's always the sound that makes the music (a German saying which means even bad news can be told in a nice way ).

OK, sinnnn, I take your advice; probably this is the reason I almost am friendly
I also have to say there are more bad customers then bad waiter/waitress; and everyone is allowed to have a bad day.

That kind of gets to that curve I'll grade on. For me it's the persons attitude… you can be having a bad day as long as you are still trying.