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Trojan horse in achatupdater? – No, false detection of McAfee!

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Home › Forums › Got any problems running AChat? › Trojan horse in achatupdater? – No, false detection of McAfee!

Viewing 15 posts - 1 through 15 (of 25 total)
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    Posts
  • October 5, 2010 at 2:43 pm #4970
    TightFit74
    Participant

    Hi,

    my anti-virus (mcAfee) reported a trojan horse embedded in the AChat updater and removed the quick-link and is now blocking achat from running. The program fails to load. I uninstalled and reinstalled the program. But after loading and receiving all upgrades, again the message from McAfee a trojan horse was discovered and removed. I can't even start AChat anymore, it fails to load. What's wrong?

    Hi,
    please allow me to answer here.
    McAfee antivirus detects FALSE trojan in version updater, and deletes it without any question.

    ACHAT IS CLEAN AND SAFE, THAT IS AN ERROR OF MCAFEE HEURISTIC DETECTION!!

    AChat will be checked regularly with Kaspersky, Norton Antivirus, AVG, NOD32, and McAfee Antivirus.
    We have reported the problem to McAfee, but we don't know yet when we will get an answer.

    The new full version (you can download it!) is able to run also with deleted version updater, and we are looking for new solutions too.

    Regards,
    tom

    October 5, 2010 at 2:43 pm #4969
    TightFit74
    Participant

    Hi guys,

    since today my anti-virus program deletes the AChat updater because it supposedly contains a trojan horse. Anyone had that experience? I had to reinstall AChat to be able to get it t work again and am missing the last update. It seems as if there is something wrong with that update. I'd like to hear from the A-team too…

    Hi,
    please allow me to answer here.
    McAfee antivirus detects FALSE trojan in version updater, and deletes it without any question.

    ACHAT IS CLEAN AND SAFE, THAT IS AN ERROR OF MCAFEE HEURISTIC DETECTION!!

    AChat will be checked regularly with Kaspersky, Norton Antivirus, AVG, NOD32, and McAfee Antivirus.
    We have reported the problem to McAfee, but we don't know yet when we will get an answer.

    The new full version (please download it!) is able to run also with deleted version updater, and we are looking for new solutions too.

    Regards,
    tom

    October 5, 2010 at 3:43 pm #43211
    Lover
    Participant

    Did you change something in your anti-virus-software? Probably you made an update?

    I know that many softwares using a gui-interface are giving a warning. When I first installed AChat, I got a warning, too. So I think (and hope) this is the simple problem.

    For the next time, for such questions it's better to use the FAQ or “Got any problems…”-board.

    October 5, 2010 at 4:16 pm #43212
    TightFit74
    Participant

    Thanks lover, I'll redirect my question to that board.

    October 5, 2010 at 5:41 pm #43222
    Lover
    Participant

    Did you read?

    Did you change something in your anti-virus-software? Probably you made an update?

    I know that many softwares using a gui-interface are giving a warning. When I first installed AChat, I got a warning, too. So I think (and hope) this is the simple problem.

    Allow AChat access. This might solve the problem; as I wrote, I don't think it's a trojan horse.

    October 5, 2010 at 6:05 pm #43223
    Janine Dee
    Participant

    The problem is security software can misidentify. I once had an anti-virus say my anti-spyware remover was malware. (AVG vs Malware Bytes) Looked into it and Malware Bytes has talked to AVG repeatedly because it would give those false positives.

    I will run my anti-virus in a bit and if I run into the same (I don't use McAfee or AVG anymore) I will note it here, but if I don't I would say it may be your anti-virus rather then AChat.

    October 5, 2010 at 6:10 pm #43213
    Janine Dee
    Participant

    I noted in more detail on that board, but I'll note it here and say security programs DO get false positives. I will be running my scanner once I'm done with all I need to do, and if anyone has free time on their comp to run an in depth scan they may wish to, but unless others with other anti-virus programs run into it I would say it's on your end rather then a problem with AChat.

    October 5, 2010 at 7:31 pm #43224
    TightFit74
    Participant

    I wouldn't have posted it here unles I tried. AChat has full access and I marked the file considered a trojan as 'safe'. I have to reinstall and when I do, it says: upgrade failed “ok”, restart program when running into problems “ok”, can't load program “ok”, then it dies, followed by a message from anti-virus that a trojan was removed… From that moment on I can't restart AChat at all… so no trojan there???

    October 5, 2010 at 7:36 pm #43225
    Janine Dee
    Participant

    I'm about to run my scanners, but I will already say that a trojan is meant to allow a outside user access to your computer, like an updater. Ill be back in a couple hours with my results.

    Okay I had a friend stop by after I finished my anti-malware program and I was clean, and I will run anti-virus when I am able.

    As a note though he's better with computers then me and when I started mentioning what happened he finished my sentence on how the updater COULD be misinterpreted as a trojan since it has a similar purpose.

    October 6, 2010 at 10:02 am #43214
    tom
    Participant

    Please check the answer in the first post!
    tom

    October 6, 2010 at 10:51 am #43226
    tom
    Participant

    Please check the answer in the first post!
    tom

    October 6, 2010 at 2:33 pm #43227
    TightFit74
    Participant

    Hi Tom,

    been trying to fix the mcAfee problem. I donwloaded the new version already. How do I start it without the update program? Do I have to go to the root directory of AChat and start the program from there? Hope to hear something soon. Thanks for the reply so far

    Tightfit74

    October 6, 2010 at 2:56 pm #43228
    TightFit74
    Participant

    Hi Tom,

    I just finished an online chat with a person from the service team of McAfee. Their solution for the problem is to close McAfee when using AChat, leaving me (or anyone else with this problem) completely exposed for the outside world to see what you're doing. I told them that's not making me happy but they answer it is the only way. McAfee recognizes it as a threat and removes it. That can't be changed.
    Which really sucks. I'm paying to be able to enjoy full features of AChat and some bloody anti-virus program is prohibiting me of using it, without being able to change. Will McAfee repay my costst for not being able to start AChat? Or will they take responsibility for me being hacked while playing AChat? I don't think so. How can this be solved? I don't want to be online with my Firewall down, fully exposed to any moron that wants to look inside my pc.
    Maybe I'm making the wrong conclusions as far as being protected with my firewall off and connected to AChat, but I think this really sucks. Just wanted to share the info I got from McAfee with you. Regards,

    TightFit74

    October 6, 2010 at 3:01 pm #43215
    TightFit74
    Participant

    I'd like to refer to the post in the technical section. Had contact with mcafee and the solution they suggest is outrageous

    October 6, 2010 at 3:13 pm #43229
    Lover
    Participant

    Congratulations McAfee. This I call customer relationship.

    I am sorry TightFit74, but maybe it's really a problem for them? Maybe you wanna take a look at Zone Labs (http://www.zonealarm.com)? The basic software is free.

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