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Achat do have an automated system that make inactive accounts disappear from the game after about 40 days (6 weeks) or so.
If it is a paid account, the account (avatar) appears again on log in.
Accounts that have never paid are disabled and cannot be activated again. I believe it shows as “Login Failed! Wrong Username or Password!”
If this happens, the free user account is lost and you will need to register a new account.
The way round it, is to stay active or pay at least once for your account.
The cheapest payment is $9.95 for 1500 Achat Dollars
This will buy you 3 days or 1 month Premium and A$ to spend in the shop.
It is worth doing if you have invested time and money into your Avatar. It is very good value for money.
If this is not the issue and you have discounted the usual spelling errors of usernames and passwords
EG: — x before or after your name ; spaces ; capitol letters ; numbers, other characters such as _ _ underscores
Then contact “Support” on top menu bar to report the matter and ask for assistance.
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