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Update problem. Update Failed! Your internet connection doesn’t seem to work!

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Home › Forums › Got any problems running AChat? › Update problem. Update Failed! Your internet connection doesn’t seem to work!

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  • July 25, 2013 at 5:25 pm #6529
    bassman
    Participant

    Having problems updating the client. Immediatley get a message saying ” Your internet connection doesn’t seem to work.” I can launch the game and browse and chat with people. (internet is working fine) But if I enter a room the two characters appear to be merged together and I have no poses or controls. I have tried uninstall/reinstall with most recent installer, turn off firewall, turn of anti-virus, run as admin, run updater from its exe file, turn off all background programs.

    I have been an on and off subscriber for about three years now, and this is the first I have seen of this problem. Very frustrating seeing as I just paid to renew my sub, and the program is only half usable now. Tried submitting a support request but nobody has reached me back. Is there a way to manually update ? (like I said, the client launches and works, but will not update.)

    Any help would be greatly appreciated.

    July 25, 2013 at 6:18 pm #99895
    Brandybee
    Participant

    mmmm,  I see your frustrations.  I am not much of a techno wizard  and I'm sure  Lover or people who are more computer literate than me may come up with better ideas…

    The reason, I think your rooms are all mashed up is because you have not installed all the programme and updates for whatever reason.  Try uninstalling all of the Achat programme again, so nothing is left of the old programme on your computer.

    Then check your computer and get rid of anything you dont need or use anymore.  I'm just wondering how much memory you may have left on your computer or laptop.  Anyway, get rid of anything you dont need anymore.

    Then try installing the whole Achat programme again. 

    If you get an answer from Support or  find a solution, please let us know here,  its always useful for other forum members to know in case, they have a similar problem.

    In the meantime, we will all try and brainstorm with you.

    Good Luck.

    July 25, 2013 at 6:48 pm #99896
    bassman
    Participant

    I have tried a complete uninstall (ran uninstaller and then deleted what was left after)

    On that note…. why does the uninstaller leave behind OVER 600 MB of data ?!?!
    That seems completely unacceptable and I would say is an unfinished uninstaller.

    Please fix this, it seems like the uninstaller only removes the shortcuts.
    I have plenty of memory available, 4GB ram installed and I keep everything running lean.
    Never had any problems before, even on comps with 1/4 of the specs.
    Not about to uninstall half the stuff on my comp to play this game, seems totally unneccessary.
    Seems like a problem with the Achat software.
    Why can the game client access internet connection with no problems but the updater can’t ? Doesn’t make much sense.

    Trying to keep a cool head but, in 2 1/2 years as a subscriber I have invested well over $250 into this game.
    I think it is reasonable to expect a certain level of service. Right now my subscription is burning away and all I can do is chat with people, no gameplay 🙁

    Somebody, anybody, please help me.

    July 25, 2013 at 9:07 pm #99897
    Lover
    Participant

    Hello bassman,
    I understand you're getting crazy. We always learn something new… I never heard your problems before and I have heard many different troubles..

    Just for me to understand:
    -The updater doesn't work
    – You can start game and chat outside the rooms
    – When You go into room, troubles are starting?

    First you have to do: Delete all files and folders after uninstalling! Though I don't know why you still have 600MB – Achat is much smaller and chatlog, ignore.php and some other files are smaller too. Perhaps this is your problem?
    If you want to keep ignore-list, save them in an extra folder!!!!

    After removing EVERYTHING install AChat again.

    Tell us, if it was working please.

    July 26, 2013 at 4:46 pm #99898
    bassman
    Participant

    What is happening is as follows:
      When I click on the achat shortcut, the updater is the first thing to pop up, tries for maybe 4-5 secs then I get a popup message saying “your internet connection doesn't seem to work”, I click “ok” and the updater then closes and the game client starts as normal.  I can log in, browse profiles (some cannot be viewed), invite, and chat.  When I enter a room there is no poses or controls and both users appear naked and melded together like the DaVinci man.

    I have tried the following solutions:
      Uninstall followed by manually deleting the folder located at C/users/mypc/Appdata/Local/achat  (why does the uninstaller not delete this folder for me?)
      Have tried launching updater manually from its location in that folder
      Allow exceptions for achat and the updater in windows firewall and MSE (microsoft security essentials).  Have also tried turning off firewall and MSE altogether.
      Have tried running as administrator and have tied several different compatibility modes
      Have tried redownloading the installer several times to make sure it's a complete download (280MB)
      Have filled out a support request using the link at the top of this page ( NOBODY has gotten back to me, this is the part that makes me angry as a long time, heavily paying customer)
      Have tried running task manager and shutting down any unneccessary programs/services
      Have tried different internet connections (not a router issue)

    Are there any known programs that conflict with achat that I can try uninstalling ?
    Is there ANY way to manually update (copy/paste anything somewhere) ?
    I can't see why, but would not having the hi-res add on have anything to do with it ?
    Should I be using the uninstaller that comes with achat or the add/remove programs feature of windows ?

    I greatly appreciate the effort of the forum mods that are trying to help ( you rock, Lover and Brandybee) but would someone from the support team PLEASE get back to me.  Customer service is the cornerstone of any successful business and it is unacceptable that I am not being helped in a timely manner, this company sure accepts my money in a timely manner.

    July 26, 2013 at 4:50 pm #99899
    hentaiboy69
    Participant

    Have you try to check your antivius!? maybe it's blocking AChat and you have to set it to let AChat run freely…..if you have done this before, some update of the antivirus can had change your settings!

    July 26, 2013 at 5:19 pm #99900
    jayc
    Participant

    i concur with HB. in the past i have had issues with my anti virus (norton) but i have been able to fix the problem. i feel your fustration and i agree that the tech support is some what lacking on this site.

    so take a look at your anti virus and let us know if that helped. 

    1 other question is your PC showing any other problems other than this?

    July 26, 2013 at 5:36 pm #99901
    bassman
    Participant

    No offense intended, but if you read my previous post I have been very clear that I have added achat as an exception to both my antivirus and my firewall, and have tried completely turning off both antivirus and firewall. 

    Does anybody else use MSE on their computer when running achat ?  Any issues ?  Solutions ?

    My pc runs all my other programs just fine, this is the only one that does not work properly and even then, the client works fine it's the updater that is not working.

    I tried downloading and installing the hi-res pack hoping maybe some sort of update would be included but no such luck.

    There has to be a way to send me the updates and i can manually put the files where they need to go but SOMEBODY FROM SUPPORT needs to get ahold of me in order to do that and they have not made any effort to respond.

    I am going to file ANOTHER support request.  If I continue to be blatantly ignored this team will not see another cent from me.  Say goodbye to a long term paying customer.  There is a great user community here I hope to see you all at a competitors' site, because that's where I will be, giving my money to someone who treats customers properly.

    July 26, 2013 at 7:38 pm #99902
    Brandybee
    Participant

    I do feel your frustrations and would no doubt feel exactly the same.  The support team has also been slow in answering us Moderators on occasions and it is holiday season. I think they may well be short staffed at the moment, I know this does not help the situation  but keep firing off  messages using the support system as you have.  Two a week if necessary.

    I have had the Avatar cross effect, ie  arms outstretched and feet sunk in the bed.  This was the effect of an upgrade not completed.  It did upgrade after a couple of reboots though.  For some reason, yours does not seem to work. 

    ACHAT SUPPORT,  Please could you offer some assistance ASAP to try and rectify this problem.

    I hope you get an answer soon,  please let us know if you do. 

    Can anyone else help bassman with ideas on this ?    HB, jayc  thank you for your suggestions so far.

    July 26, 2013 at 9:10 pm #99903
    Lover
    Participant

    bassman, another member did this:

    Hi,
    an update neve run on my PC , always the same problem. But i nfound a way to turn around:

    The updater downloads the 1st upgrade and the stops because it can't copy the files and proceed.
    So u manually copy the files to the program directory, the update manually my version number and run again the updater so it downloads the next one-

    It'a lot of cut and paste work , but i works

    Here you also get a more detailed explanation:

    https://funnyadultgamesplay.com/forum/index.php/topic,1843.0.html

    August 6, 2013 at 6:11 am #99904
    bassman
    Participant

    Not going to bother trying to manually update, support has STILL not gotten back to me.  I'm out, done with this joke of a business.  Would gladly have subscribed for years to come but it seems I'm not very wanted a a customer.  Good luck to all the others here, but I feel I should warn you, the hardest I've been bent over and screwed on this site is by the owners/dev team.  There is plenty of competition in the porn industry, maybe one of them will treat me better.

    August 6, 2013 at 7:30 am #99905
    Lover
    Participant

    I'm sorry we couldn't help and much more sorry you didn't get an answer from support. I'm sure you checked spam folder of your email? AChat perhaps has answered…

    Have a good time, hope you find what you're looking for and all the best for your life.

    August 6, 2013 at 3:30 pm #99906
    susy_a
    Keymaster

    QUOTE: “No offense intended, but if you read my previous post I have been very clear that I have added achat as an exception to both my antivirus and my firewall, and have tried completely turning off both antivirus and firewall.

    Does anybody else use MSE on their computer when running achat ? Any issues ? Solutions ?

    My pc runs all my other programs just fine, this is the only one that does not work properly and even then, the client works fine it’s the updater that is not working.

    I tried downloading and installing the hi-res pack hoping maybe some sort of update would be included but no such luck.

    There has to be a way to send me the updates and i can manually put the files where they need to go but SOMEBODY FROM SUPPORT needs to get ahold of me in order to do that and they have not made any effort to respond.

    I am going to file ANOTHER support request. If I continue to be blatantly ignored this team will not see another cent from me.
    Say goodbye to a long term paying customer. There is a great user community here I hope to see you all at a competitors’ site, because that’s where I will be, giving my money to someone who treats customers properly.”

    Microsoft Security Essentials (MSE) is an antimalware program for Windows XP, Windows Vista and Windows 7 systems.
    MSE can also be used to perform manual scans of files, folders or an entire PC for viruses, worms, Trojans, spyware and other malware.
    MSE is free for home use or for small businesses.

    MSE is not compatible with Windows 8, which has its own antimalware program called Windows Defender.

    As mentioned, in rare situations, antivirus and other security/download accelerator tools may affect the working of the Auto updater. MSE and Windows Defender is also such a tool.

    During our tests it didn’t cause any problems, but it is possible, that on your configuration it does.
    One possible experiment was to uninstall MSE to see if this solves the problem (it should be possible to reinstall it thereafter without any problems).
    Hope this helps.
    Susy

    September 27, 2013 at 5:05 am #99907
    Loona_Doll
    Participant

    Upgrade failed.

    EVERY SINGLE time i launch the Achat client , i get the error message upgrade failed.

    I have uninstalled and reinstalled twice. Is there anyway to stop this from happening?

    September 27, 2013 at 6:57 am #99908
    hentaiboy69
    Participant

    Have you check your antivirus and firewall!?
    Maybe they are blocking AChat!
    set them to don't
    check AChat folder and then try to run AChat again…..hope this will work!

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