Password Error only difference I can find is I am in a different country

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This topic has 7 replies, 7 voices, and was last updated 10 years, 4 months ago by jayc.

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September 1, 2013 at 1:31 pm #6600
lordkueh
Participant
Hi, I am back in Malaysia. I tried to get on to achat but it says I have the wrong password which could not be true as I have checked and rechecked it. I tried to create a new account to test it out just for the sake of trying. The login was successful when it was first created but later it could not access the website anymore. The new account cannot access the game even at the first try. It just say wrong username and password.

Any advice from experienced users would be helpful.
September 1, 2013 at 1:34 pm #101225
Lover
Participant
Hm, never heard of this before. Can you login with your new or old avi to website? (not game, only website?)
Perhaps anti-virus software or firewall is blocking your access?
September 1, 2013 at 1:50 pm #101226
susy_a
Keymaster
Hi, I am back in Malaysia. I tried to get on to achat but it says I have the wrong password which could not be true as I have checked and rechecked it. I tried to create a new account to test it out just for the sake of trying. The login was successful when it was first created but later it could not access the website anymore. The new account cannot access the game even at the first try. It just say wrong username and password.

Any advice from experienced users would be helpful.

Yes, it is possible in case of some specific countries, from which there were severe attacks in the past. Please contact support.

Susy
September 1, 2013 at 1:55 pm #101227
Lover
Participant
Thanks for the quick answer Susy
March 31, 2014 at 8:38 pm #101229
FoxyRoxxy
Participant
What do you do if you cant logg on to your account how do the reset the pass ??
April 1, 2014 at 2:52 am #101228
Brandybee
Participant
You cant reset the password. You can only change it after using your old password of course.

If you have forgotten it or it has become compromised, you need to contact ” Support” and they will reset your password and email it to you.

On receiving it, you then use it to change it to your own unique password.
August 22, 2014 at 9:23 pm #101230
vvv1000
Participant
confirm same trouble in Malaysia and China
August 23, 2014 at 5:20 am #101231
jayc
Participant
Hi VVV1000,
see reply #2 of this topic.
You may need to contact support
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