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Connection problem from US/Canada

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  • December 9, 2014 at 9:19 pm #7260
    xLilianax
    Participant

    Hello,

    My friend has a problem connecting today to AChat. The program doesn't work and the website isn't working.

    We tried on her phone and the website just loads. (connecting with WIFI) so it can't be the internet? Anything we can do to fix this?

    Tried clearing DNS, rebooting, rebooting router but nothing works

    Any help would be great!

    Thanks in advance,
    Kinds regards,
    Liliana

    December 9, 2014 at 9:52 pm #143539
    Lover
    Participant

    Hello xLilianax

    Maybe he had an update of his anti-virus software or firewall?
    As he has connection with phone, even using wifi, it must be his computer. Usually it's firewall or anti-virus. He shall stop both, then start AChat and if it works, switch on firewall first, try again… if it still works turn on anti-virus and check the settings.

    Please let us know if it's working again. Have fun with your friend

    December 10, 2014 at 5:03 pm #143540
    xLilianax
    Participant

    Hi,

    Thanks for the tips! We have found the problem Luckly it's fixed now!

    Regards,
    Liliana

    December 10, 2014 at 10:44 pm #143541
    Lover
    Participant

    YAYYYYYY great

    Thanks for telling us xLilianax, now have fun with your friend

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