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cant get logged into AChat

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The forums › Got any problems running AChat? › cant get logged into AChat

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  • January 25, 2015 at 6:04 pm #7333
    Liesy
    Participant

      Hello, i cant get logged into AChat, but i have no problem logging into the homepage.

      I get a message saying LOGIN failed my username or password is incorrect.
      And secondly i cant remember with which email i registered my account so i cant check any verification emails.
      I usually clear my emails so i have now no record in them of my Achat.

      Please advise me what to do ty .

      January 25, 2015 at 6:09 pm #144535
      Lover
      Participant

        Hello Liesy,
        you can use the support-button in top line and tell them which email they should send the answer to.

        But usually it's just a poblem with AChat and your comp:
        – Restart your comp
        – Stop firewall and anti-virus software and restart AChat. Make sure, no other programs are running (skype in your browser eg)

        Good luck :)

        January 25, 2015 at 6:27 pm #144536
        Liesy
        Participant

          Hello Liesy,
          you can use the support-button in top line and tell them which email they should send the answer to.

          But usually it's just a poblem with AChat and your comp:
          – Restart your comp
          – Stop firewall and anti-virus software and restart AChat. Make sure, no other programs are running (skype in your browser eg)

          Good luck :)

          I did try that now but still the same. I read from other post now that the passwords from achat and homepage can be different. I did change mine on homepage, but the one i did know for achat still wont work, so i tried the new password , still nothing. I will wait for Customer support to help me.
          Its hard to be new to something to understand how things work lol

          January 26, 2015 at 5:09 pm #144537
          Lover
          Participant

            The password for game and forum can be different. But if you login to your account and change the password, you have changed it for the game.
            Did you make sure, to use the right password and also small and capital letters?

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          The forums › Got any problems running AChat? › cant get logged into AChat