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Gender Purchase Error Updated

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  • June 9, 2016 at 4:05 pm #7951
    Miss_Bahavin
    Participant

    Gender Purchase Error

    Hello All,

    I recently had an incident where I accidentally purchased a bracelet intended for a man. The system allowed me to check out, took my A$, but I did not get the item as it not intended for females. The system shows it as mine on the website, but I do not have access to it. Has this happened to anyone else? If I can’t use the bracelet, I’d like to get my money back.

    Hugs to All,
    Miss_Bahavin

    June 9, 2016 at 9:18 pm #157190
    Lover
    Participant

    Send a ticket to support (button on top of this website) and explain what has happened. If I remember right it happened once or twice in the past.

    Of course you can donate the mods 😀 😉

    January 23, 2022 at 7:27 pm #193716
    Vaughan
    Moderator

    UPDATE

    Achat has since updated the game so although you can still buy things of the wrong gender, a bright lilac warming appears before you buy asking you to confirm the purchase, like so…

    This should prevent such mistakes happening.

    If it does… write to “support” (on menu bar top of this page), explain the situation and I’m sure they will refund you and take the item back as long as its a one off situation.

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