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Problem with newest update launching, Edit: Solved by disabling VPN.

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  • November 2, 2016 at 3:20 am #8113
    Spats
    Participant

    Problem with newest update launching.

    Hello everyone,

    I’m new around here. So new I have not been able to launch the client, let alone log in. I have tried multiple times to install, uninstall and reinstall from multiple “.exe” downloads from the site. But none have worked.
    The actual problem is that when I launch the client it begins the checks and it almost immediately says: New major release available! Please download and install it!

    I have tried antivirus pausing, firewall blocks. Tried fully uninstalling and reinstalling, nothing has worked so far.
    Thank you in advance.

    I have even gone to the extent of using one of my virtual machines that has a clean install of windows 7 x64 ultimate, and i get the same issue.

    Edit: Solved!
    Edit: So there was an issue with my Internet provider’s “internet safety” feature and how it interacted with my VPN, in short disabling it solved the issue, just using a VPN did not seem to work.

    November 2, 2016 at 3:42 pm #159029
    Lover
    Participant

    Just to be sure, you have downloaded from this website https://funnyadultgamesplay.com/ the Free Full Version?

    Very strange, sorry this problem is new. I have sent a pm to AChat

    November 2, 2016 at 6:48 pm #159030
    Spats
    Participant

    Yes I have mate, I have gotten the client and even the texture and a language pack just to check if there is any sort of version override.
    But in the end nothing, I have sent a support ticket but i still felt that this warrants a post to inform people if it happens to them because this is very bizarre.

    November 3, 2016 at 4:04 pm #159031
    Lover
    Participant

    ok Spats. Like I have said, I have sent a pm to AChat yesterday. Hope to get an answer here or as pm asap

    November 4, 2016 at 9:46 pm #159032
    tom
    Participant

    Hi Spats,

    our support team has received your file named server_versioninfo.bin

    If you change the extension of this file to .html you can read the following message inside:

    Sorry, Web Safe has blocked this site

    This site has been blocked by Web Safe. It's listed as having content that’s inappropriate for children, involving either pornography, hate, crime, drugs, violence, hacking, self harm or suicide.
    Find out more about Web Safe Sign in to My Virgin Media to change your Web Safe settings

    If you don’t think this page should have been blocked, let us know.

    It seems you have to correct the problem in your computer.
    Regards,
    tom

    November 5, 2016 at 12:20 am #159033
    Zuzannah
    Participant

      Hi.

      I will be moving to Virgin Media soon.  I hope this doesn't happen to me.

      But, I've just found the help page, including a video on how to disable / enable the Safe Web option.

      Looking at the video it looks like Safe Web is turned off by default, but it might just be doing this as an example.  If I'm allowed to show the link to this web page I will below.  If I'm not then please remove. 

    http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=111904&CONFIGURATION=1001&VM_CUSTOMER_TYPE=Cable

      Hope this helps Spats and anyone else having the same trouble.

    November 7, 2016 at 5:51 pm #159034
    Spats
    Participant

    YES! I just had a word with them today, with regards to the protection feature, its active in weird ways when using VPN. So as long as you just disable it it will not be an issue.

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