Well Attila I cant speak for the Poses , but for little thing like Cloth ..........you need pation to get a answer.
The Support is maybe on Vacation
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Its a bit of lack that a developing program is open but the responce is so slow. I dont even had a answer if my files are good ,or not good at all or what.
So I stoped sending files. Still waiting for answer. Thas all I can say to that theme. Maby other who do poses getting faster answers.
Have fun making poses