I'm signing, too.
I do marketing research for a living, and I find it really odd for a company to not comply with the wishes of a group of customers who have been begging to spend their money for products that the company produces. I know they said “We're working on it.” … and I know that they can't just pop these things out a machine, but you would think (and hope) that there would be dedicated teams for each product (i.e. orientation)… AND… that those teams would be familiar with the clientele they produce the product for.