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Can’t log in and My Account Information is Incomplete?

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Home › Forums › Got any problems running AChat? › Can’t log in and My Account Information is Incomplete?

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • October 9, 2022 at 6:09 am #200197
    October 9, 2022 at 11:51 am #200198
    Vaughan
    Moderator

    Hi,
    Achat has been doing some background maintenance.
    Try again to see if it works, if not send a message to “Support” and they should be able to help.

    Support can be accessed on the Menu bar at the top of this page.

    If your account has been inactive for 6 weeks and you have never paid to play, then Achat does have an automated system to remove those accounts from the game.
    If that is the case, you will have to create a new account.
    Only players who have paid on their account can reactivate their avatars by logging in again.

    Hope this helps. Let us know how you get on.

    October 15, 2022 at 3:16 pm #200241
    sissyboy122
    Participant

    They aren’t responding via email and I have the CCbill receipts. Already emailed CC and trying to get a refund started. Thanks.

    October 15, 2022 at 6:35 pm #200242
    Vaughan
    Moderator

    Hi Sissyboy122,
    Sorry to hear you are still having issues.

    I have also sent a message to support asking them to look at this topic and answer you.

    Let us know if you get a response,

    Sent 19.34hrs Sat 15 Oct 22
    Hi Achat,
    This member seems to be having issues with their account.

    Can’t log in and My Account Information is Incomplete?


    Please can you look into it. Thanks
    Vaughan.

    October 19, 2022 at 7:38 pm #200297
    Vaughan
    Moderator

    @ Sissyboy122,

    Achat has responded to me as below.
    ——
    Hi,
    please advise the user to contact the support!
    Regards,
    AChat support.
    ——-

    Good Luck & let us know how you get on.

    October 20, 2022 at 7:55 am #200301
    Omar_96
    Participant

    Can’t log in and My Account Submission is Incomplete?

    I can’t login on the website it says Sorry, your submission is incomplete.
    And also In-game it shows me that i have 0 days left in my premium even though i have purchased 365 days on it on this account, i had the 3 days free premium from the game and i added an extra year but now it shows me i have 0 left yesterday it was 366.. but i can still go to poker for example and copy+paste texts is there a bug or something and i am still premium but doesn’t show me the count?

    October 20, 2022 at 8:25 am #200303
    Vaughan
    Moderator

    Hi Omar,

    It seems you are not the only one as you can see above.
    Achat asks the members effected to contact them directly via “Support”
    Support is on the menu bar top of this page.

    Good Luck & let us know what they say and how you get on.

    October 20, 2022 at 12:30 pm #200304
    Omar_96
    Participant

    Hello Vaughan,

    I have sent them a ticket on support anyway but the problem has been solved on its own, now I can see my premium days and can log in back too in the website thanks ^^

    October 20, 2022 at 8:04 pm #200314
    Vaughan
    Moderator

    Good to hear Omar.
    Welcome back and Happy Achatting

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