@Zuz Hugsssssssssss.
Hi Tura,
Welcome to Forum.
Sometimes your antivirus or plug ins can reject Achat and the Achat updater or cause issues.
Ensure AChat is enabled in the firewall of Windows, or/and in the firewall of your pc virus protection software (if exists), or/and in the firewall of the router (if exists).
Check the settings of all firewalls to allow Achat: AChat_setup.exe and Achat Version Updater
Then try a full uninstall and re-install of Achat. This is to make sure you have all the updates.
Turn off any browser plug-ins such as Skype (Skype has caused issues in the past with Achat users)
Restart your PC.
If still no joy, report to Achat Support and they should be able to advise further,
Please let us know how you get on in case other members have similar problems.
Thanks