It has passed two days since I first requested a password reset. As of today, I still did not even get a simple (courteous) reply to any of the emails I had send, and for sure my password has not been reset yet, so I do not have access to the Client.
When they want to get paid they for sure make sure they do take the money from the bank account as fast as they can and if they do not get the money on time they do cancel the subscription without hesitation.