I wish I'd been around when this was first posted, but I will comment now in case anyone should once again encounter this situation.
First let me say that the OP was correct in putting her on his ignore list since she was so obviously combative and rude.
However, I would not just assume this to be the actions of a troll or RP.
Years ago, far off in another land, I met a guy that kept talking about himself in the third person. We were in a public room and the conversations being had could be read by all. Most were giggling and laughing over specific things this man was saying. I cannot tell you now what it was but I picked up on something that made me ask “How many are there of you?” When he openly and honestly answered “four” I was shocked.
Let me say that I am not a trained therapist but this guy it seems had had plenty of those. He, or rather, they, were just looking for a friend to chat with while being completely himself. He was harmless and a kind soul. We spent many days/hours over the next couple of years just chatting and I can tell you that it was not role play. He had a very sad story which is not my story to tell, but like I said, just needed a friend.
So should you come across this situation, and they are not combative/rude, all they need from you is acceptance and kindness. Do not try to be a therapist as you may cause more damage no matter your good intentions.
