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[Jhoanna]

I fully support 

[Jhoanna]

I happened with some games that do not install DirectX 9, for example in Windows 10 Pro 64 the d3dx9.dll and d3dx9_28.dll files are missing, if you have installed a game that has installed dx9 everything works fine. Maybe this is not the case with xxxmarissaxx, but it happened to me.

[Jhoanna]

Yes true windows 7  have Dx11, but dx 11 or 12 does not have some dll dx 9, many games like this do not work correcly in windows 10 without this dll  dx 9.

[Jhoanna]

DirectX 9 ?  Did you install them?

[Jhoanna]

I think the best solution in this case is to report these accounts in this forum and ignore it. If we all ignore it, maybe they will leave from places.
I'm looking this account to put it in ignore list, but I did not find it.
Maybe it was banned or deleted.

Jhoanna.

[Jhoanna]

Yes Jhoanna, it's the right way. You also can post the chatlog herein an own topic, but please remove the name before.

Ok, thnks for support.
Best regards.

[Jhoanna]

Ok,
I Go to website- click on Support  but in the website the support can't  receive the attacment (file log / Screen).

The procedure I followed is:
activate the chat log in the settings of game (Log all chat messages)
make the chat screen whit F12,
open new image whit paint , paste the image and save,
search the chat log ( in windows 10 the path is : C:/Users/your name/AppData/Local/Achat/chatlog.txt),
Open new email for achat support (achat.support@gmail.com),
report the problem,
Insert the image and the log into the e-mail (Attachments),
send the email.

This procedure is correct?

Thnks for support.

[Jhoanna]

Dear Jhoanna,

it is against the TOS to “flame” Member in Forum with REAL SCREEN NAME.
We had a few post like that ( one side understandably ) but they got edited or even deleted.
But this Forum is for ALL Internet users and not just for Members of Achat.

What you can do is describe the problem “without” the Account name.

And of course, send the chat log to the SUPPORT

Go to website- click on Support – and follow the instructions.
Most time you might get a quick answer depends on how serious the Fraud is.

Ok, thnks for support.

Best regards.

[Jhoanna]

OK, I have the answer from Achat,

“sorry, you have to wait for the expiration first.”

Thanks All.

[Jhoanna]

Ok, Ty Lover , 😀

[Jhoanna]

QUOTE ” but I also don’t feel like finding it out the hard way.”

😀 😀 ;),

can anyone give me this information?
achat have only this email “achat. support@gmail. com” ?

[Jhoanna]

Hi,

When your subscription expires,  a prompt box will appear asking you to renew your membership.

You can choose to renew for a year ,  have a rolling monthly subscription or  a 3 months subscription.

You can then choose the option to renew for the year

As far as I know, you cannot renew early.

Ok , thanks for support,
Wait for account expiration? Or I can extend it?
If I make a one-year subscription now my account extends? Or should I wait?

[Author]

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