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Jhoanna

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  • December 18, 2017 at 2:10 am in reply to: NEW POSES FOR LBGT COMMUNITY SO FAIR PLAY FOR ALL. #150209
    Jhoanna
    Participant

      I fully support  :D

      August 20, 2017 at 11:06 am in reply to: Cant open ACHAT #161646
      Jhoanna
      Participant

        I happened with some games that do not install DirectX 9, for example in Windows 10 Pro 64 the d3dx9.dll and d3dx9_28.dll files are missing, if you have installed a game that has installed dx9 everything works fine. Maybe this is not the case with xxxmarissaxx, but it happened to me.

        August 19, 2017 at 10:49 pm in reply to: Cant open ACHAT #161644
        Jhoanna
        Participant

          Yes true windows 7  have Dx11, but dx 11 or 12 does not have some dll dx 9, many games like this do not work correcly in windows 10 without this dll  dx 9.

          August 19, 2017 at 11:09 am in reply to: Cant open ACHAT #161642
          Jhoanna
          Participant

            DirectX 9 ?  Did you install them?

            August 3, 2017 at 1:00 pm in reply to: Please ban manxxx0 #158775
            Jhoanna
            Participant

              I think the best solution in this case is to report these accounts in this forum and ignore it. If we all ignore it, maybe they will leave from places.
              I'm looking this account to put it in ignore list, but I did not find it.
              Maybe it was banned or deleted.

              Jhoanna.

              July 27, 2017 at 5:27 pm in reply to: Procedures for reporting fraud and insults #161586
              Jhoanna
              Participant

                Yes Jhoanna, it's the right way. You also can post the chatlog herein an own topic, but please remove the name before.

                Ok, thnks for support.
                Best regards.

                July 27, 2017 at 10:43 am in reply to: Procedures for reporting fraud and insults #161584
                Jhoanna
                Participant

                  Ok,
                  I Go to website- click on Support  but in the website the support can't  receive the attacment (file log / Screen).

                  The procedure I followed is:
                  activate the chat log in the settings of game (Log all chat messages)
                  make the chat screen whit F12,
                  open new image whit paint , paste the image and save,
                  search the chat log ( in windows 10 the path is : C:/Users/your name/AppData/Local/Achat/chatlog.txt),
                  Open new email for achat support (achat.support@gmail.com),
                  report the problem,
                  Insert the image and the log into the e-mail (Attachments),
                  send the email.

                  This procedure is correct?

                  Thnks for support.

                  July 24, 2017 at 7:37 pm in reply to: Procedures for reporting fraud and insults #161583
                  Jhoanna
                  Participant

                    Dear Jhoanna,

                    it is against the TOS to “flame” Member in Forum with REAL SCREEN NAME.
                    We had a few post like that ( one side understandably ) but they got edited or even deleted.
                    But this Forum is for ALL Internet users and not just for Members of Achat.

                    What you can do is describe the problem “without” the Account name.

                    And of course, send the chat log to the SUPPORT

                    Go to website- click on Support – and follow the instructions.
                    Most time you might get a quick answer depends on how serious the Fraud is.

                    Ok, thnks for support.

                    Best regards.

                    July 22, 2017 at 12:00 pm in reply to: Account extension INFO #161577
                    Jhoanna
                    Participant

                      OK, I have the answer from Achat,

                      “sorry, you have to wait for the expiration first.”

                      Thanks All.

                      July 21, 2017 at 1:30 am in reply to: Account extension INFO #161576
                      Jhoanna
                      Participant

                        Ok, Ty Lover , 😀

                        July 20, 2017 at 7:19 pm in reply to: Account extension INFO #161574
                        Jhoanna
                        Participant

                          QUOTE ” but I also don’t feel like finding it out the hard way.”

                          😀 😀 ;),

                          can anyone give me this information?
                          achat have only this email “achat. support@gmail. com” ?

                          July 20, 2017 at 11:18 am in reply to: Account extension INFO #161572
                          Jhoanna
                          Participant

                            Hi,

                            When your subscription expires,  a prompt box will appear asking you to renew your membership.

                            You can choose to renew for a year ,  have a rolling monthly subscription or  a 3 months subscription.

                            You can then choose the option to renew for the year

                            As far as I know, you cannot renew early.

                            Ok , thanks for support,
                            Wait for account expiration? Or I can extend it?
                            If I make a one-year subscription now my account extends? Or should I wait?

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